Terms and Conditions
PLEASE
READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE PURCHASING FROM
OUR STORE.
Quality
Control
Every warranted part we sell must pass a quality
control inspection/test prior to shipment. We, therefore, guarantee all such
parts shipped from our warehouse are in good working condition. Our inspection
process results in a slightly longer shipping period than some of our
competitors, however, we have found this greatly reduces end user
dissatisfaction. We stand by every part we sell*. (*Please note, on rare
occasions, due to demand, before testing equipment for a specific device is
available, we sell parts without warranty. If a part is not warranted it will
be clearly noted on our site.)
Condition
of Parts
All parts sold by Global Direct Parts are in new or as good as new
condition*.(*The only exception are items sold as "B" stock, which
may have slight imperfections, but are fully tested for functionality.) We
always try to stock exclusively new parts, however, some parts are impossible
to procure as new because they simply are not being manufactured any longer or
are not available as new. In this instance we will provide like new or
refurbished parts and guarantee they will function as new parts.
Shipping
Global Direct Parts ships from multiple facilities.
In order to deliver the best possible price on quality parts, we reserve the
right to source parts either from inventory or directly from first source
producers. Global Direct Parts inspects each unit prior to shipping and
in instances where we reject parts shipping delays can occur (please see below
Fulfillment and Backordered Items section). Due to our strict Quality
Control Procedures our average handling time is 3 to 5 business days (prior to
ship date). We do this to eliminate post sales headaches. All orders to continental U.S.
destinations shipped via Standard Shipping require 5-12 business days for
delivery, not including weekends or holidays! All orders to continental U.S.
destinations shipped via Expedited Shipping require 3-7 business days for
delivery, not including weekends or holidays. Orders shipped to destinations outside the continental US
require approximately 8-21 business days for delivery. (Expedited shipping is
not available for destinations outside the continental US. (Business Days are
Monday through Friday. Weekends and or holidays are not included in
shipment estimations. Above quoted delivery windows are from the date order is
paid, however, all orders paid after 5pm CST will be considered paid on the next business day). Orders totaling over $69.00 USD and shipped to destinations within the
continental United States qualify for FREE STANDARD SHIPPING. Orders shipped to destinations outside the
continental US do not qualify for free shipping and freight is calculated by
weight and destination region. The above shipping windows do not
apply to batteries. Please read the following section for details.
Shipment
of Batteries
Many major shipping carriers do not
allow the shipment of batteries. As a result, all batteries ordered must be
sent via the postal service. This delays the shipment, sometimes resulting in a
longer shipping window than detailed in the prior Shipping section. Expedited
shipment of batteries is never available. If you have additional items on your
order those will arrive first and the batteries will follow, although an exact
time frame is not guaranteed.
Fulfillments
and Backordered Items
Because we strive to supply the best quality parts available in
the world, there are times that some parts on a customer's order will fail our
Outbound Quality Control Program. Whenever a customer places an order
with us, the contents of their order goes through this program before shipping
out. Again, because there are instances where some parts fail this
process and we must procure more, these particular items are placed in a
backorder status. These items will stay in backorder status indefinitely
while we will make every effort to supply them. If a refund is preferred
over waiting for the item(s), we can issue a refund, but only after we have
made every attempt to fulfill the remaining parts on the order for a period of
seven additional business days after receipt of a backorder notification email
(sent promptly after a part(s) fails our quality control process). Once
this time has passed, a customer may request a refund via email to
info@globaldirectparts.com. Refund will then be processed within 5 business
days.
Warranty
All parts
are sold under warranty, unless otherwise noted in the product page
description. Replacements will be issued for any warranted non functioning, inherently defective,
or incorrect part received by our customers. We require that customers
fill out and submit a WEA-Warranty
Exchange Authorization (click here to view
WEA request form) within 7 days of receipt of product. All WEA requests
received after 7 days of receipt by the customer will be denied.
Return of original product prior to part replacement is mandatory (and is at the
customer's expense). Global Direct Parts will conduct internal verification
testing on all warranty claims before shipping replacement parts. If upon
careful and professional inspection, returned parts are found to have been
damaged by the buyer, or are found not to be defective or incorrectly claimed,
it is the customers responsibility to pay return freight back to their
location. Global Direct Parts can only hold parts for 14 days after we
notify buyer that their Warranty Exchange Authorization has been denied.
14 days post warranty exchange denial all returned parts are liquidated at the
customers loss. All approved warranty exchange authorizations will take
up to 4 weeks for delivery of replacement parts.
Our Warranty Exchange
Authorization (WEA) process must be followed in order to have parts considered
for exchange. Please do not return parts without a warranty exchange
authorization or the claim be automatically denied.
Returns
and exchanges
Returns
and exchanges are not available. Our products are warranted against inherent
defects, however, due to the delicate nature of electronic parts we do not
accept returns or exchanges. Please email us if you have product questions
before placing your order.
Order
Changes and Cancelations
If you would like to modify an order,
including adding items or breaking the MOQs (please see requirements and
instructions on our FAQ page, question #1) the request must be made via email
(please forward your order confirmation and specific Product Codes) to
info@globalDirectparts.com (please do not call to request order modifications,
they must be submitted in writing via email). All paid orders
are closed for changes, including cancelations, at 5pm CST (on the date the
order is paid) . After this time we have begun
processing your order and it cannot be canceled for any reason.
Installation
Instructions/Diagnosis Request
Although we are a cellular parts supplier, we cannot
in any way diagnose your device, advise you how to perform the repair, or as to
which parts you will need to repair it. Only a cellular/electronic repair
technician can do that with the phone (or other device) in hand. Due to the
nature of electronic devices there can be hidden damage that cannot be seen
without fully testing the device, so again, we recommend you seek the expertise
of a cellular/electronic repair shop.
We do offer basic tools used in cellular/electronic repair on our
site, however, if you are undertaking the repair of your personal device
please be advised you are doing so at your own risk. Global Direct Parts
cannot in any way be held responsible for a negative outcome. Furthermore, if
any part(s) you purchase from our site is damaged in the repair attempt, or if
the part(s) purchased do not, in fact, correct the problem with the device,
they are not returnable and the warranty does not apply.
Lastly, the "take apart videos" are for
the benefit of trained technicians. Again, Global Direct parts recommends that
all electronic device repairs be performed by a qualified technician.
Privacy Policy
We respect
your privacy! Collecting information provides specific benefits to our website
visitors and allows us to successfully fulfill your order (eg. collecting your
information allows us to mail your order to the address you provide). We
collect information for the following purpose(s): completing or supporting an
activity; contacting our visitors (except via telephone) for promotion of the
site or products.
Information is not shared with anyone outside our company. Of the information
we do collect, we allow our visitors access to all collected information.
If you believe that our website has collected incorrect information or if you
would like to dispute any information collected, please contact us at
info@globaldirectparts.com.
Use of Other Company and Manufacturer's Names Global Direct Parts is not an authorized dealer, sponsored or endorsed by of any of the companies listed on our site that we sell parts for (with or without the company logo).
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