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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
Terms and Conditions
Condition of parts:
Parts are sold in new or as good as new condition. This means that some parts are impossible to procure as new because they simply are not being manufactured any longer or are not available as new. In this instance we will provide like new or refurbished parts and guarantee they will function as new parts.
Quality Control
Every part we sell is quality control tested! We guaranty to ship from our location in working condition. We inspect each unit before we ship.
Warranty
All parts are sold under warranty.
Replacements will be issued for any non functioning, defective, or incorrect parts received by customers.
We require that customers fill out and submit a Warranty Exchange Authorization (click here to view WEA request form) within 7 days of receipt of product. All WEA requests received after 7 days of receipt by the customer will be denied.
Return of original product prior to replacement parts being shipped Is mandatory.
Global Direct Parts will prosecute Internal verification that customer did not break product before shipping replacement parts, as well will professionally inspect / verify customers warranty claim. If upon careful and professional inspection, returned parts are found to have been damaged by the buyer, or are found not to be defective or incorrect it is the customers responsibility to pay return freight back to their location.
Global Direct Parts can only hold parts for 14 days after we notify buyer that their Warranty Exchange Authorization has been denied. 14 days post Warranty Exchange Denial all returned parts are liquidated at the customers loss.
Our Warranty Exchange Authorization (WEA) process must be followed in order to have parts considered for exchange
Refunds and exchanges
Refunds and exchanges for other products are not available.
Installation Instructions
We do not supply Installation instructions, and are not responsible for damage to equipment or parts.
Shipping
Global Direct Parts ships from
multiple facilities. In order to deliver best price on quality parts we reserve
the right to source parts either from inventory or directly from first source
producers.
Global Direct Parts inspects each unit prior to shipping and
in instances where we reject parts shipping delays can occur.
Due to our
strict Quality Control Procedures we average handling times of 24 hours (prior
to ship date). All orders to continental U.S. destinations are shipped free
ground freight and require 5-9 business days for delivery. Orders shipped to:
UK, AU, EU, or Canada, require 8-12 business days for delivery via express mail
service.
Business Days are Monday through Friday. Weekends and or
holidays are not included is shipment estimations.Orders totaling over $59.00
USD and shipped to destinations within the continental United States qualify
for FREE SHIPPING. Orders shipped to destinations outside the continental U.S.
do not qualify for free shipping and freight is assessed via bulk rates, by
region.
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