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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE POLICIES CAREFULLY BEFORE PURCHASING FROM OUR STORE.

 Account Membership:

To better serve our customers, we are now a members only site. As a wholesale distributor, we only serve cell phone repair shops, wireless retail stores, refurbishers, insurance companies, and other wholesale purchasers. We do not supply the general public or end users repairing their personal devices. We reserve the right to deny or cancel membership to any party at any time. Please note, acceptance of these Terms of Use and Conditions Policies is mandatory prior to placing an order on our site. Claiming ignorance of, or disagreement with, these policies subsequent to ordering can result in cancelation of your account membership. Please review these policies carefully and feel free to contact us as info@globaldirectparts.com with any question prior to ordering, however, emailed objections to a below stated policy does not constitute an exception.

Quality Control

Every warranted part we sell must pass a quality control inspection/test prior to shipment. We, therefore, guarantee all such parts shipped from our warehouse are in good working condition. Our inspection process results in a slightly longer shipping period than some of our competitors, however, we have found this greatly reduces end user dissatisfaction. (Please note, on rare occasions, due to demand, before testing equipment for a specific device is available, we sell parts without warranty. If a part is not warranted it will be clearly noted on our site.)

 Condition of Parts

All parts sold by Global Direct Parts are in new, or as good as new, condition, "A" Stock. (The only exception are items sold as "B" stock, which may have slight imperfections, but are fully tested for functionality.) We always try to stock exclusively new parts, however, some parts are impossible to procure as new because they simply are not being manufactured any longer or are not available as new. In this instance we will provide like new or refurbished parts and guarantee they will function as new parts.

US Shipping Options:

Global Direct Parts ships from multiple facilities. In order to deliver the best possible price on quality parts, we reserve the right to source parts either from inventory or directly from first source producers.  Global Direct Parts inspects each unit prior to shipping and in instances where we reject parts shipping delays can occur (please see below Fulfillment and Backordered Items section).  Due to our strict Quality Control Procedures our average handling time is 1 to 5 business days (prior to ship date). We do this to eliminate post sales headaches. 

Standard Shipping Options (for NON-QuickShip items ONLY):

Standard Shipping Options are calculated by the dollar amount of your order.

Flat Rate Option:

Flat rate shipping requires 5-12 business days for delivery*  (Business Days are Monday through Friday.  Weekends and or holidays are not included in shipment estimations.)

All orders paid after 5pm CDT will be considered paid on the next  business day and the delivery time frame will commence from that corresponding date paid.

*=The above shipping windows do not apply to batteries. Please read the "Shipment of Batteries" section for details.

Ground Shipping Option:

Ground Shipping requires 4-9 business days for delivery* (Business Days are Monday through Friday.  Weekends and or holidays are not included in shipment estimations.)

All orders paid after 5pm CDT will be considered paid on the next  business day and the delivery time frame will commence from that corresponding date paid.

*=The above shipping windows do not apply to batteries. Please read the "Shipment of Batteries" section for details.

Quick Ship (QS) Shipping Options:

All paid orders including any Quickship (QS) items cannot be edited, changed or canceled!

US Expedited Standard Overnight: (Must have QuickShip (QS) items on your order to select this method).  All Non QuickShip items will ship via our standard flat rate timeframe of 5-12 Business Days. All orders paid after 2pm CDT (Monday-Friday) will be considered paid on the next  business day and the delivery time frame will commence from that corresponding date paid. Holidays may delay QS shipping times.

US Expedited Two Day Air: (Must have QuickShip (QS) items on your order to select this method).  All Non QuickShip items will ship via our standard flat rate timeframe of 5-12 Business Days. All orders paid after 2pm CDT (Monday-Friday)_will be considered paid on the next  business day and the delivery time frame will commence from that corresponding date paid. Holidays may delay QS shipping times.

Shipping charges for QuickShip (QS) items will appear as a surcharge on your order. These charges are in addition to the base shipping rate selected. If your order includes QS items, you must select from the above QuickShip Shipping Options at checkout. If QS items are on your order, and Flat or Ground Shipping is selected your entire order may be subject to the selected Flat or Ground Shipping time. The QS item surcharge(s) will NOT be refunded in these cases. Please email or call us PRIOR to tendering payment with any questions on this.

 

QUICKSHIP (QS) SHIPPING (i.e. 2  Day or Overnight) is NOT available for Non-Quickship items. If a QS shipping method is selected it, in this case, it will NOT apply to your order.

QUICKSHIP (QS) SHIPPING IS NOT AVAILABLE TO ADDRESSES OUTSIDE THE US!!!!!!!

Prices for QuickShip (QS) Items will vary and may be more expensive than Non QuickShip Items. Prices on QuickShip items may change at any time without notice.

Global Direct Parts reserves the right to change or modify or discontinue QuickShip Service or any part of QuickShip Service at anytime, either temporarily or permanently with or without giving prior notice to our customers.

 

International Shipping:

All items orders (except batteries) shipped to destinations outside the continental US require approximately 8-21 business days for delivery. (Business Days are Monday through Friday.  Weekends and or holidays are not included in shipment estimations.)

Expedited shipping options are not available for destinations outside the continental US. If an expedited shipping option (i.e. two day or overnight) is selected, it will NOT apply to your international order. If QuickShip (QS) items are selected, they will arrive in the standard 8-21 business day window and no refund will be given for the QS surcharge.

Shipment of Batteries

Many major shipping carriers do not allow the shipment of batteries. This delays the shipment, sometimes resulting in a longer shipping window than detailed in the standard shipping section. Expedited shipment of batteries is never available. If you have additional items on your order those will arrive first and the batteries will follow, although an exact time frame is not guaranteed.

 

Fulfillments of Backordered Items:

Because we strive to supply the best quality parts available in the world, there are times that some parts on your order will fail our Outbound Quality Control Process and we must procure additional stock to fulfill your order. This results in these particular items  be placed in a backorder status.  These items will stay in backorder status indefinitely while we will make every effort to supply them.  If a refund is preferred over waiting for the item(s), we can issue a refund, but only after we have made every attempt to fulfill the backordered parts for a period of seven business days after receipt of the backorder notification email (sent promptly after a part(s) fails our quality control process).  Once this time has passed, a customer may request a refund via email to info@globaldirectparts.com. Refunds will then be processed within 5-7 business days of receipt of the refund request. Refunds are not available immediately after the backorder notice is sent. Refunds are only after the 7 business days from receipt of the notice.
 

Warranty: 

All parts are sold under warranty unless otherwise noted in the product page description.  Replacements will be issued for any  warranted non functioning, inherently defective, or incorrect part received by our customers

We require that customers fill out and submit a  WEA-Warranty Exchange Authorization (click here to view WEA request form) within 30* days of receipt of product.  All WEA requests received after 30* days of receipt by the customer will be denied.

*=Orders placed on or to previous to 10/05/11 are limited to the previously posted WEA-Warranty Exchange Authorization window of 7 days from receipt of product.

Return of original product prior to part replacement is mandatory (and is at the customer's expense). Global Direct Parts will conduct independent third party verification testing on all warranty claims before shipping replacement parts.  If upon careful and professional inspection, returned parts are found to have been damaged by the buyer, or are found not to be defective or incorrectly claimed, the parts will be returned to the customer with an notice that their Warranty Exchange Authorization has been denied.  All approved warranty exchange authorizations will take up to 4 weeks for delivery of replacement parts.

Our  Warranty Exchange Authorization (WEA) process must be followed in order to have parts considered for exchange. Please do not return parts without a Warranty Exchange Authorization (WEA) or the claim be automatically denied.

 

 

Returns and exchanges:

Returns and exchanges are not available. Our products are warranted against inherent defects, however, due to the delicate nature of electronic parts we do not accept returns or exchanges. Please email us if you have product questions before placing your order.

 Order Changes and Cancelations:

Standard Orders (NOT including any QS-Quickship items):

If you would like to modify an order (which DOES NOT include QS items), including adding items or breaking the MOQs (Minimum Order Quantities) please see requirements and instructions on our FAQ page, question #1. The request must be made via email by forwarding your emailed order confirmation to info@globalDirectparts.com (please do not call to request order modifications, they must be submitted in writing via email). All paid orders are closed for changes, including cancelations, at 5pm CDT.  After this time we have begun processing your order and it cannot be modified or canceled for any reason.

QS Orders ( orders including any Quickship items):  

All PAID orders including any Quickship (QS) items cannot be edited, changed or canceled! If you would like to modify an unpaid order (which includes QS items), including adding items or breaking the MOQs (Minimum Order Quantities) please see requirements and instructions on our FAQ page, question #1. The request must be made via email by forwarding your emailed order confirmation to info@globalDirectparts.com (please do not call to request order modifications, they must be submitted in writing via email). All unpaid orders with Quickship (QS) items are closed for changes, including cancelations, at 2pm CDT.

Again, all paid orders including any Quickship (QS) items cannot be edited, changed or canceled! After this time we have begun processing your paid order and it cannot be modified or canceled for any reason.

Please note: all unpaid orders including QS items will automatically be canceled by our system by 3 pm CDT. Please email all edit requests, if necessary, PRIOR to 2 pm CDT.

Installation Instructions/Diagnosis Request

Although we are a cellular parts supplier, we cannot in any way diagnose your device, advise you how to perform the repair, or as to which parts you will need to repair it. Only a cellular/electronic repair technician can do that with the phone (or other device) in hand. Due to the nature of electronic devices there can be hidden damage that cannot be seen without fully testing the device, so again, we recommend you seek the expertise of a cellular/electronic repair shop.

 We do offer basic tools used in cellular/electronic repair on our site, however, if you are undertaking the repair of your personal device, or are an inexperienced technician please be advised you are doing so at your own risk. Global Direct Parts cannot in any way be held responsible for a negative outcome. Furthermore, if any part(s) you purchase from our site is damaged in the repair attempt, or if the part(s) purchased do not, in fact, correct the problem with the device, they are not returnable and the warranty does not apply.

Lastly, the "take apart videos" are for the benefit of trained technicians. We are not responsible for any damage due to inexperienced repair attempts. Global Direct parts recommends that all electronic device repairs be performed by a qualified technician.

Payments

We accept all major credit cards, PayPal and bank wire transfer. We currently do not offer payment terms. All orders must be paid-in-full prior to shipment of your order.

Please note:

Due to the high prevalence of credit card internet fraud we may, on occasion, refund  a credit card transaction and request payment via another accepted method.

All orders paid via PayPal must be shipped, per PayPal's rules, to the shipping address provided to us by PayPal. Please make sure the address selected when checking out on PayPal's site matches the shipping address you requested we ship your order to as inputted on your order. In the case of a discrepancy between these shipping addresses, we reserve the right to ship to the address PayPal instructs us to ship to without notification to the customer.

All orders paid by bank wire transfer must include an additional $22 USD to cover incoming wire transaction fees. If the full order amount, plus the $22 fee, is not received it will delay the processing of your order.


Privacy Policy

We respect your privacy. Collecting information provides specific benefits to our website visitors and allows us to successfully fulfill your order (e.g. collecting your information allows us to mail your order to the address you provide). We collect information for the following purpose(s): completing or supporting an activity; contacting our visitors (except via telephone) for promotion of the site or products.

Information is not shared with anyone outside our company. Of the information we do collect, we allow our visitors access to all collected information.

If you believe that our website has collected incorrect information or if you would like to dispute any information collected, please contact us at info@globaldirectparts.com.

 Use of Other Company and Manufacturer's Names

Global Direct Parts is not an authorized dealer, sponsored or endorsed by of any of the companies listed on our site that we sell parts for (with or without the company logo).